Why is my video monitor is not charging?

If your monitor is not charging, please follow the troubleshooting steps below: 

• Confirm the power adapter is connected securely to the monitor. 
• Confirm the monitor will turn on without the battery installed when connected to a power outlet. 
• Some models allow you to switch the power adapter between the camera and monitor. If yours allows this, swap the adapters. 
• If one adapter charges and the other doesn't a replacement power adapter may be needed. 
• Disconnect the monitor from power. 
• Remove the battery from the monitor for 30 seconds. 
• Reinsert the battery. 
• If the monitor does not turn on with the battery installed, see below.