Return Policy and Warranty
Help with Shopping
We pride ourselves on making your shopping experience as easy as possible while you learn, evaluate, and buy our products. If you have any questions that are not answered here, please contact us and we would be happy to assist you.
Payments and Pricing
Payment Methods
We accept all major credit cards, Apple Pay, Google Pay, and Amazon Pay.
Sales Tax
Sales taxes on your purchase are calculated based on state regulations for the shipping address you provide in your order.
We welcome orders of all kinds, including tax-exempt organizations or individuals. Please contact us before you place your order to ensure we can verify your proof of tax-exempt status for the address where your product(s) are being shipped.
Issues with Credit Cards
We’re sorry your experiencing credit card issues, do us a favour by double-checking all the information you provided is correct. If everything seems correct, call your credit card issuer or your payment service’s customer service line for more help.
We do not store credit card information on our website. All payment processing is done through a licenced third party. Refer to our Privacy Policy for more information on compliance.
Billing Addresses and Account Verification
Your billing address must match the address you have on file with your payment provider. This helps reduce the chance of delays or orders not going through. Please contact your credit card company for information on the current address on file in case you are unsure.
Orders, Shipping, and Returns
Shipping Options
Sometimes, you need your products fast. So that’s why we provide our customers with two shipping methods.
Standard Shipping (delivery within 7 business days) – Free on all purchases.
Expedited Shipping (delivery within 1-3 business days) – Additional shipping charges shown at checkout.
Order Confirmation
You will receive an order confirmation email within an hour of placing your order with your estimated Delivery Date, guaranteed Ships By date, and list of all items. If you have questions about your delivery dates or would like to change shipping details, contact us and we’d be delighted to help!
Shipping Confirmation and Order Tracking
Once your order has shipped, you will receive a confirmation email with your estimated Delivery Date, tracking information, carrier name, and your order contents.
You can check the status of your order at any time by logging into your account.
Order Billing
We charge the payment method you provide as soon as your items leave our fulfillment centre.
Cancelling Orders
Mistakes happen, minds change. Cancel your order before it ships by contacting the Levana Customer Experience Support via the Levana Support Center
If you do not want your items, however, no worries! Just setup a return once your items are delivered! Refer to our returns policy for more information.
Returning your Items
We make returns simple and straightforward! To return your items within 30 days of receipt, customers can visit the Levana Support Center to contact Levana Customer Experience Support to initiate a repair, replacement or refund. You will need your serial number and/or proof of purchase to validate purchase date.
Be sure to securely pack all items you’d like to return along with the packing slip, the original box/packaging, and accessories. If you have multiple items to return, simply combine the items of the into a single box and be sure to include packing slips. When your items have been received and inspected, you will receive a return confirmation email.
Please contact us if you receive a damaged item or if you are experiencing technical issues. Our Customer Experience team can help with troubleshooting, setup, and many other concerns.
Refund Process
We strive to get refunds processed and money back to our customers as fast as possible! Your refund will be issued back to your original method of payment within 2-3 business days of us receiving your product in our warehouse.
If you do not receive your refund within the stated time frame, contact us and our Customer Experience team will be happy to assist you.
Exchanges and Price Adjustments
Within 30 days of ordering your product(s), you can choose to exchange your product(s) if they are defective or damaged upon delivery. To exchange your products, please contact us and we will ship a new unit to you immediately. Your card will be authorized for the cost of this replacement as a hold, and we will remove this hold when we receive your original unit within 10 business days.
In addition, if you purchase a product directly from Levana and the price is reduced within 30 days of purchase on our website or at one of our authorized Levana distributor or retailers, contact us to request a price adjustment and we will refund you the difference between the current advertised price and your original purchase price. Levana will also price match any price at one of our authorized Levana distributor or retailers by contacting us before you make a purchase on our website. Conditions apply.
Returns Policy and Warranty
Returns Policy
We understand that the things you buy don’t always work out as you expect. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.
For all new or certified refurbished products that you would like to return, follow the steps of the returns process within 30 days of purchasin your order when purchased directly from us. If you purchased your Levana product elsewhere, please contact your authorized retailer for returns details.
Please note:
- Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.
- Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).
General Terms & Warranty
If you purchased your camera directly from Levana or from an authorized Levana distributor or retailer, Levana will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase if a refund is required, based on its return or refund policy. If the original vendor’s return/refund policy has expired and/or the customer requires support within the limited manufacturer’s warranty, customers can visit the Levana Support Center to contact Levana Customer Experience and Support to initiate a repair or replacement. You will need your serial number and/or proof of purchase to validate purchase date.
Levana will provide an additional 12 month limited manufacturer’s warranty to all customers who complete a review at www.mylevana.com and register their product here within 60 days of date of purchase. This excludes all battery defects.
Please note, your replacement unit does not hold its own warranty and will follow the 12 month limited manufacturers warranty from the original date of purchase.
In no event shall Levana be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.
Disclaimer
Except as expressly provided otherwise in a written agreement between you and Levana, the services provided, and products contained in or purchased through this website are provided as is and without warranties of any kind either express or implied. Any warranty on products purchased through the e-commerce site is limited to the express terms of the manufacturer’s warranty that accompanies such product. To the fullest extent permissible pursuant to applicable law, Levana disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Levana does not warrant that the functions contained in the product, service, software, website or app will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Levana does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. You (and not Levana) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Levana apps, we include links to other web sites on the world wide web portion of the internet and that Levana has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites.
Under no circumstances, including, but not limited to, negligence, shall Levana be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Levana or a Levana authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Levana or from or through the site shall create any warranty. In no event shall Levana’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services.