How do I begin the warranty replacement process?
If you purchased your monitor directly from Levana or from an authorized Levana distributor or retailer, Levana will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit https://www.support.mylevana.com to contact Levana Customer Experience and initiate a repair or replacement. You will need your serial number and/or proof of purchase to validate the purchase date.