Returns Policy & Warranty
We understand that the things you buy don’t always work out as you expect. If you would like to return your product(s), please make sure that you review this information so that your return(s) are processed without delay.
For all “like new” or “as-new” condition products that you would like to return, follow the steps of the returns process within 45 days of receiving your order when purchased directly from us. If you purchased your Levana product elsewhere, please contact your authorized retailer for returns details. Please note:
- All return requests must be made within 45 days of receiving your order. Returns must be received at our warehouse within 2 weeks of starting a return.
- Include all original accessories and packaging when returning your item(s). Do not include any accessories that did not originally come included.
- Ensure that you carefully package your items so that they do not get damaged in transit. We recommend you use the shipping box you initially received your items in to make things easier (just remove original labels before attaching your prepared return label).
We are happy to offer our customers an industry-leading 2-year extended warranty upon registering their products. To register your product, please visit register.mylevana.com and follow instructions to submit your registration to us. Once successfully registered, your items will be automatically covered for an additional year from the date of purchase for a total of 2 years of warranty coverage from the original date of purchase.
If you purchased your camera directly from Levana or from an authorized Levana distributor or retailer, Levana will repair or replace (at our discretion) your product free of charge (except for shipping cost) for 12 months from the date of purchase, if the product is determined to be defective. The customer should return the defective unit to the original place of purchase first, based on its return or refund policy. If the original vendor’s return/refund policy has expired and this unit is still within this limited manufacturer’s warranty, customers can visit support.Levana.com to contact Levana Customer Experience and initiate a repair or replacement. You will need your serial number and/or proof of purchase to validate purchase date.
If a newly product is registered within 30 days for extended coverage, the duration of this warranty will be 24 months from the original date of purchase. Customers can register their products at register.mylevana.com
In no event shall Levana be liable for any special, incidental, or consequential damages for breach of this or any other warranty, expressed or implied, whatsoever.
Under no circumstances, including, but not limited to, negligence, shall Levana be liable for any incident, indirect, special or consequential damages that result from the use of, or the inability to use, the product or materials, software, app, the site, or any other website, even if Levana or a Levana authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental, indirect, special or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Levana or from or through the site shall create any warranty. In no event shall Levana’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any products or services.